Thank you for shopping with Mislorraine.

We aim to provide our customers with a smooth and reliable shipping experience. Please review the details of our shipping policy below.

1. Shipping Locations

We ship to the United States(oversea islands excluded), and all orders are fulfilled from our warehouse in China.

2. Processing Time

Our order processing hours are Monday to Friday, 8:00 AM – 6:00 PM (EST), excluding weekends and public holidays.

Orders placed before the daily cut-off time of 3:00 PM (EST) will begin processing on the same business day. Orders placed after 3:00 PM (EST) will begin processing on the next business day.

All orders require 1–3 business days for processing after payment is confirmed. Processing time does not include weekends or holidays.

3. Shipping Time & Methods

We offer standard  shipping options at checkout.Typical delivery times are as follows:

• Standard Shipping: 7–12 business days
  

Delivery times may vary depending on destination, weather conditions, and carrier delays.

4. Carriers

We work with reliable international logistics partners to ensure smooth delivery to the United States.

For last-mile delivery (final delivery to your address), we use:

• USPS – Standard last-mile delivery for most U.S. regions
  
• FedEx – Used for certain routes and faster last-mile delivery
  
• YunExpress – Handles international transport and may also hand off packages to USPS or FedEx for final delivery
  

This combination allows us to provide stable transit times, real-time tracking, and trusted delivery performance across the U.S.

5. Shipping Fees

• Free Standard Shipping on orders over $149.
  
• Orders below $149 will incur a flat shipping fee $8.99 per order.
  
  

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number.

You can use this tracking number to check your delivery status anytime.

7. Undeliverable Packages

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment.

Additional shipping fees may apply.

8. Tax Information

All product prices on our website are tax-inclusive for U.S. customers.
This means you will not be charged any additional tax at checkout.

In rare cases, if your package incurs any extra tax, duty, or customs fee during delivery, please provide a screenshot or receipt of the payment and contact us at mislorraine@outlook.com.

After verification, we will refund the full amount of the tax or duty you paid.

We aim to ensure a smooth and transparent shopping experience, with no hidden fees.

9. Contact Us

If you have any questions about your order or shipping, please contact our customer service team:
📧 mislorraine@outlook.com
We’ll be happy to assist you within 24 hours (Monday–Friday).